An exhaustive diagnosis of your computer equipment is carried out in order to propose personalized solutions adapted to your needs: hardware status, software inventory, network architecture, security levels, general performance indicators, etc.
Outsourcing
Full or partial management of your corporate IT fleet
What is outsourcing?
The MSP (Managed Service Provider), or outsourcing, is to outsource the management of your company’s IT to a specialized provider.
Outsourcing concerns all computer equipment such as physical or virtual servers, software, backup and security, etc., depending on the profile and needs of your company.
You can call upon NEXT2i for the total and complete management of your infrastructure, or as a support to your IT team already present in the company
NEXT2i advantages
Telephone assistance
Access to our technical hotline: unlimited phone assistance from Monday to Friday from 9am to 5pm or 24/7 (depending on your contract). A specialized technician will provide you with a solution directly or by taking remote control of the computer. Your company will benefit from a real time saving, by keeping the computers of your employees operational at all times.
On-site visits
In case of important problems that cannot be solved by remote assistance, we send one of our technicians on site. We intervene within 24 hours maximum for workstations and within 4 hours maximum for servers and network problems (working days). Our team also intervenes for the installation and configuration of new equipment.
Daily administration of your servers and applications
Administration of your IS and in particular of the physical and virtual servers; of your storage systems; of the management of the users’ rights (creation, deletion of account…); of the parameter setting of your messaging system; of the administration of the domain and your network; of the control and analysis of the data backup system, etc
Proactive monitoring
To ensure the continuous availability of your websites, we provide remote server monitoring. This includes monitoring the network infrastructure components, servers, and analyzing the data backup system. We manage events, set up informative alarms for disk, memory, bandwidth, response time, and track access attempts. Additionally, we handle changes and updates, as well as perform regular backups to safeguard your data.
Follow-up and advice with a dedicated project manager
We are here to assist you in evolving your architecture and leveraging our experience with other SME customers. We provide support for various strategic choices, including the purchase of materials, installation of business applications, changing access providers, site relocation or reorganization, drafting expressions of need or specifications, securing infrastructures (PRA-PCA, High availability), and digitalization.
Why use IT maintenance ?
Access to expertise
Benefit from the expertise of our technicians as well as the latest IT resources, which will guarantee you an optimal IT system.
Cost savings
Using Managed Services allows you to save on personnel and hardware maintenance expenses.
Reliability
Enjoy a reliable service and 24/7 support (or 9am to 5pm depending on the contract chosen).
